Corwin's Jewelers FAQ



General Information


Does Corwin's have an on-site jeweler?

Travis Corwin, our on-site jeweler, has a jewelry arts degree from the American Jewelry Institute in jewelry repair, casting, and fabrication, as well as a certificate of completion in diamonds from the Gemological Institute of America (GIA).
Tim Corwin, though now retired, often consults his son on intricate jewelry repairs. Tim has an associates degree in jewelry technology, and is also a GIA graduate with extensive experience in jewelry repair, gemstone identification and watch repair.
To learn more about our members of our staff, and family, visit our family page here.

Does Corwin's send jewelry out for repair?

Many repairs that we perform at Corwin’s are able to be done in-house, and several are done while you wait. Some repairs are sent out to our off-site experts, especially in the interests of meeting time-sensitive deadlines.
If you would like to be informed before your piece is sent out, just let us know at the time of drop-off! Do you live far away? We can ship repairs anywhere in the continental US. Please arrange for any additional shipping needs you may have when you drop off your jewelry. Click here to learn more about our shipping practices.
Or else, Click here for a short list of services we do while you wait, in store, and which services require a piece to be sent out.

What kinds of certifications does the on-site jeweler have?

Travis Corwin is a graduate of the Gemological Institute of America, and has a jewelry arts diploma from the American Jewelers Institute. For information about Travis's specialties, read our side bar on a family page here!
Below are photos of Travis's degrees, which are hanging on the wall at the far end of our store!

Travis Corwin is a GIA graduated jeweler from Southampton New York Travis Corwin is an on-site Southampton Jeweler with a Jewelry Arts Degree

Where is Corwin's located?

We are located on 61 Main Street in Southampton New York, next to Xanadu kids, and across from Radio Shack (which is next to Chase Bank). For a detailed map, and information about parking, visit our location page here.

How can I contact Corwin's Jewelers?

E-mail us at [email protected], or call us at (631) 283-1980.

What are your store hours?

We are currently open Monday-Saturday from 10am to 5pm, and closed on Sunday. From Thanksgiving through December 24th we may have extended hours. Please call us, or visit our location page here for more information about our hours.



Emergencies


I have a ring stuck on my finger!

Do NOT attempt to force the ring off the finger, as this will cause the finger to swell. If you are worried, please call us at (631)283-1980 from 10am to 5pm and we can walk you through the process.

To remove a stuck ring, follow these steps :

  1. Run the finger under ice cold water, or cool the finger with an ice pack
  2. Lubricate the ring and the finger with soap, hand lotion, or oil
  3. Gently twist the ring from side to side while attempting to slide it off the finger
  4. If the ring still wont budge, repeat steps 1-3

In rare cases, a stuck ring can become dangerous if the ring is allowed to cut off circulation for too long. If it becomes obvious that you will not be able to remove the ring yourself, please call us. We have a rotary diamond tipped device that we can use to gently and precisely cut the ring off of your finger. Nearly all rings can be repaired after this process. If we are closed or unavailable, please visit your nearest hospital or emergency room. Do NOT ignore a stuck ring.

My ring may need to be cut off of my finger!

We can cut a ring here in the store, and most rings can be soldered afterwords to repair the damage. If we are unavailable, please visit your nearest hospital or emergency room, and bring the damaged ring to us after it has been removed.

My jewelry has been lost or stolen!

Please bring your appraisal to us and we can help you with the recovery process. If you do not have an appraisal for your jewelry, come to us and we will try to help you create an accurate and detailed description of your piece. Additionally, any photos you may have would be very useful.

My dog ate my jewelry!

You would be surprised how often we’ve heard this. Your first concern is of course, your poor pet. Please know that some foreign objects like jewelry can be dangerous to an animal if ingested. Watch your pet carefully for signs of trauma, and call your vet at the first sign of unusual behavior. It is always best to consult your vet if your pet swallows a foreign object.
If your pet returns the object to you, as is usually the case, please feel free to bring as many cleaned and recovered pieces of it as you can find, and we will do our best to restore your jewelry. Just think of the story that you can tell your friends after it is beautiful again!

I've tried to repair my jewelry myself, and I can't put it back together!

Some people like to work with their hands. We certainly do! We understand if you may have gotten a bit carried away and we’re here to help! Carefully pack up the piece (or pieces) and bring them to us here at Corwin’s. We’ll help you set it right.
If you’re interested in trying to repair your own jewelry, we recommend working on a clean surface, and if possible, in a very shallow dish with a lip, so that none of the components are lost. Be aware that watches are particularly sensitive as there are interior components that should not be touched by human hands, including the watch battery (oils from your hand can shorten it’s life). If you are curious about watches or jewelry repair, please stop in! We’d love to talk to you about it.

I've lost a single earring, but I still have its mate!

We can recreate the missing earring, or even make a brand new piece of jewelry, from the one earring you still have left. Visit us in store to discuss your options!

My bracelet or necklace broke!

Usually a bracelet or necklace breaks on a “jump ring”, a generally small metal ring which often holds bracelets or necklaces together. Repairs like this are easy and affordable! We can do them while you wait. Please be sure to bring in anything that was attached to the piece, such as pendants, or charms.
If your bracelet or necklace was beaded, or made of pearls, it will need to be restrung. This is a longer process, but luckily for you, we can do it on site. Your jewelry won’t have to be sent out!
Some broken necklaces or bracelets may require soldering, which will take us about a week depending on how many other repairs we currently have to do. Please stop in with your broken jewelry, or send us an e-mail with pictures if you have any questions about your broken jewelry.



Repairs


Can my repair be done while I wait?

There are several repairs that we do while you wait. Watch battery and band replacement, small soldering jobs, and jewelry cleaning and inspection are among some of the repairs we can do while you wait. A list of repairs that we can do while you wait is provided here.

Which repairs can be done in your store?

Most of the repairs we take in will be done in our store. There are a few exceptions. Some repairs are more unusual, so we don’t carry the equipment or the materials necessary for these specific jobs. In cases such as this we have off-site experts that we send the repair out to. Examples of repairs that we may not do in our store are watch crystal or movement replacement, or complex engraving jobs. For a list of some of the repairs we do off site, please click here.

How long does a repair take when it's done in your store?

Of course it really depends on the repair! Ring sizing can be done in as little as 24 hours, while restringing might take up to 10 days. Being that we are a small family business, our repairs are done in order, as they come in the door, and the time at which they’ll be complete relies heavily on how many repairs we already have. No repair we do in store should take longer than 2 weeks, however. If you’re curious to know how long a repair should take, please call us at (631)283-1980 or send us an e-mail at [email protected]

Which repairs have to be sent out and which can be done in store?

Here is a short list of some example repairs we can perform. For more information on the services we offer, visit our services page here!

While you wait :
In house :
Off site :


How long does a repair take when it has to be sent out?

Repairs that are sent out generally take 4-6 weeks.

What are your shipping practices when sending jewelry out to an off-site expert?

Jewelry shipped to our off-site experts is fully insured and sent as 2-day shipping via Fedex. The shipping cost is on us. If you would like faster shipping however, it would not be covered in the cost of the repair, so you may have to pay extra.



Special Orders & Custom Made Jewelry


What kind of jewelry can I special order?

We have a variety of catalogs to choose from when special ordering jewelry. Most of our in-store rings can be reordered in the appropriate size, rather than being resized, and we have an extensive catalog collection of charms and religious jewelry, in addition to wedding bands, engagement rings, Citizen watches, and exclusive Corwin's Jewelers products. You can even order custom made rolex watches! To view a selection of models, click here! Please ask about special ordering in our store, or send us an e-mail at [email protected]!

How long does a special order take to arrive?

A special order may take anywhere from one to three weeks to arrive. We will call you when it does, but if you would prefer, we can also text or send an e-mail. Please let us know how you would like to be contacted when we're filling out your special order form.

Is there any additional cost for special ordering a piece of jewelry?

No.

What do I have to do to get a piece of jewelry custom made?

Glad you asked! Travis Corwin, our in-store jeweler, specializes in jewelry design. Your custom design process will start with an in-store design consultation! For more information, visit our custom design page here!

How is a custom made piece of jewelry priced?

There will be a labor fee that is dependent upon the complexity of the piece. Other than that, the cost of the piece is up to you! Along with architectural advice on practical jewelry design, our on-site jeweler, Travis, can provide you with financial advice that will help you manage the cost of your materials without sacrificing the appearance of your custom design! For more information on our custom design process, visit our custom design page here!



Shipping & Ordering from Corwins


Can I purchase your jewelry online?

No, we do not currently have an online shopping cart. We tried this in the past, but we’ve found that our customers prefer to buy our jewelry in person, where they reap the benefits of our advice and expertise, and see their jewelry before they buy it. Customers enjoy that we are able to show them the clarity of their diamonds and gemstones with our jewelry loop, or demonstrate the absorption and reflection of light through their gemstone with our special diamond light, so that they can appreciate the quality of the cut of their gemstone. It may seem less convenient, but we’ve found that selling our jewelry in person is a much more valuable, and trust-inspiring experience.

Can I purchase your jewelry over the phone and have it shipped to me?

You can, but we will need to verify your credit card when we process your order.

Where does Corwin's ship to?

Corwin's can ship to anywhere in the continental US.



Warranties & Guarantees


Is there a warranty on the jewelry I buy?

Guaranteed against manufactured defects. Citizen has a 5 year guarantee and in house state watches have a 1 year guarantee. We can give you a sale appraisal which is suitable for an insurance company.

Can I return the jewelry if I'm not satisfied with it?

At Corwin’s, we don’t have a strict return policy. We do everything we can to make sure our customers are satisfied and fairly treated. Our returns are handled on a case-by-case basis. If you have any uncertainties about your purchase, or if you’re dissatisfied with any purchases you’ve made with us, we would like to hear about it! Please call us, or e-mail us, or stop on in. For details on how to contact us, please visit our contact page here!



Appraisals


Do I need to have my jewelry appraised?

Yes. We have to be able to identify it if its lost or stolen so you can prove it belongs to you. This is especially important for jewelry that you inherited or which was given to you as a gift. If your jewelry is not recovered the insurance company will replace it based on the description provided to them in your appraisal. We can do appraisals in about a week, in-store. In addition, abbreviated appraisals are provided with any jewelry piece purchased at Corwin's Jewelers. These appraisals are acceptable by your insurance company.

How long does an appraisal take?

About a week

How much does an appraisal cost?

An appraisal costs $125, though our prices are subject to change. We will always let you know how much your appraisal will cost before hand.

What does an appraisal include?

A technical picture and technical product description are included in your appraisal along with an estimate describing the monetary worth of the piece.

What kind of appraisals do you offer?

We offer insurance appraisals, resale appraisals, and estate appraisals.